A fair remedy when staging fails.

Effective August 15, 2026. Stage That Room is operated by John Michael Brock Tataryn in British Columbia, Canada. This policy applies to paid credit packs once checkout opens and does not limit rights that cannot legally be waived.

Automatic credit returns

If a defined provider, validation, storage, or finalization failure prevents delivery, the reserved credit is returned automatically and exactly once. Uploading a photo never uses a credit.

Unused credit packs

You may request a monetary refund within 14 days of purchase when the purchased pack remains completely unused and no generation has been started after that purchase. Once any credit from the pack has been used, the pack is non-refundable except where required by law.

Materially defective results

AI variation or a style preference alone does not guarantee a refund. If a result materially changes a permanent property feature, report it within seven days and do not publish it. After review, Stage That Room may restore the credit or provide a replacement attempt. This remedy does not limit rights that cannot legally be waived.

Duplicate or unauthorized charges

Verified duplicate charges will be refunded. Report suspected unauthorized use promptly, secure your account, and contact your card issuer when appropriate.

How refunds are issued

Approved monetary refunds go to the original payment method. Applicable refunded tax is handled with the payment refund. Banks commonly take additional business days to post funds after Stripe accepts the refund.

Requesting help

Email support@stagethatroom.com. Include the account email, purchase date, and order reference—never send a full card number. You can also review the guidance on the Support page.